The Office of State Procurement, formerly the Office of State Purchasing and Contractual Review, has expanded its Help Desk and Customer Service system to better serve our customers, vendors and the public. All Purchasing and Professional Contracts inquiries can be directed as follows:
Purchasing Help Desk: DOA-OSPhelpdesk@la.govProfessional Contracts Help Desk:
DOA_PChelpdesk@la.govVendor Inquiries: Vendr_inq@la.govPhone:
Our Help Desk hours are Monday through Friday, 8AM to 5PM (CST). We will endeavor to respond to all requests within 24 hours. We do not guarantee a resolution to an inquiry in that time period, but will acknowledge the inquiry and communicate with the requestor as needed to gather more information. Please note: standard inquiries/requests may take longer than 24 hours to receive a response when submitted on a Saturday or Sunday when our office is closed.