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Network Services Catalog of Services: Toll Free Service

Toll Free Service allows calls to be completed to a location without a charge to the caller. The caller dials a number in the format 8XX-XXX-XXXX and the call is routed and billed to the called party. The service area can be nationwide or restricted to calls placed from within Louisiana, and can optionally exclude calls placed from the local calling area.

OTS/NS's contract for dedicated toll free service is provided through EarthLink Business, formerly ITC DeltaCom.  OTS/NS's contract for switched toll free service is provided through AT&T.

Billing Rates 

Dedicated

  $0.019/minute intrastate/interstate

  $0.115/minute Canada

Switched

  $0.023/minute intrastate/interstate

  $0.210/minute Canada

Upon request, OTS/NS will conduct an appropriate analysis to determine the most efficient means of providing connectivity for the individual toll free service account.

A Support Service fee of 0.5% shall be applied to the monthly cost of this service.

How to Order
The agency Telecommunications Coordinator (TC) should complete the Toll Free Service Order Form (NS-32) and submit it to the OTS/NS Customer Service Section.  OTS/NS will work with the agency to determine the most cost effective method of providing toll free service.

Forms
NS-32 Toll Free Service Order Form

Contacts 

Ordering

Section

Customer Service

Phone

225-342-7720

E-mail

networkorders@la.gov
Contract Specialist

Section

Voice Procurement

Phone

225-342-8682

E-mail

jolene.ardoin@la.gov
Technical Issues

Section

Tech Support

Phone

225-342-7777

E-mail

techsuppport@la.gov