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Network Services Catalog of Services: Directory Assistance

Local and National Directory Assistance is provided to subscribers by the telephone companies to aid in the retrieval of destination numbers.

State Government Directory Assistance Service assists the general public as well as state agencies by providing the following information:

  • State of Louisiana government telephone numbers
  • Dialing instructions
  • Names of department heads and other state officials
  • Assistance in identifying the appropriate state agency

Telephone numbers not listed in the Louisiana State Government Telephone Directory or the public telephone directory can be made available to the public through the State Government Directory Assistance Operators. OTS/NS can only include these numbers if the appropriate information is provided by the agency Telecommunications Coordinator.

When a state telephone number is disconnected, the caller receives a disconnect recording. The caller may reach out to the State Government Directory Assistance Service to obtain the new main number for the agency.  When warranted, specific numbers may be provided.  Alternatively, the service may provide the telephone number for a different location or program as appropriate. OTS/NS can only include these numbers if the appropriate information is provided by the agency Telecommunications Coordinator.​​

Billing Rates
Local and National Directory Assistance
Actual cost plus a 3% processing charge. A Support Service fee of 0.5% shall be applied to the monthly cost of this service.        

State Government Directory Assistance Service  
There is no charge for this service.

How to Order
Local and National Directory Assistance
Agencies contact the telephone company directly for local and national directory assistance service by dialing 4-1-1. If an access code (for example '9') is required to dial local numbers, that access code is required to dial local and national directory assistance as well.  

The telephone companies' directory assistance operators use the public directory listings to provide telephone numbers to callers.  Click here for procedures to add, change or remove a public directory listing.  

State Government Directory Assistance Service  
State government directory assistance can be reached through either of these numbers:

Baton Rouge 225-342-6600
Toll Free 800-256-7777

To supply information or make inquiries, agency TCs should contact the OTS/NS Information and Training Section.

Forms
NS/S-1--Communications Service Request 
NS/S-2--Centrex Service Order Form 

Contacts
Local and National Directory Assistance Service
Vendor 411
Local and National Directory Assistance Updates
Section Information and Training
Phone 225-342-7723
E-mail _doa-ots-ns-informationandtraining@la.gov
State Government Directory Assistance
Section Information and Training
Phone
Baton Rouge 225-342-6600
Toll Free 800-256-7777
To supply information 225-342-7725
E-mail _doa-ots-ns-informationandtraining@la.gov