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Network Services Catalog of Services: Public Directories

Public telephone directories are provided by AT&T or an independent telephone company. OTS/NS coordinates with the agency Telecommunications Coordinator (TC) and the telephone company to update directory listings and to provide agencies with local telephone directories. Directory advertising and orders for directories outside of the agency's local calling area are handled directly by the agency and the telephone company.

A listing may be a straight-line listing , a cross-reference listing , or a caption listing.

A straight-line listing is a name, street address, and telephone number. For example:

U S S KIDD 305 River Rd . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . XXX-1942

A cross-reference listing refers to another listing where the number is printed. For example:

Economic Stability Office--See Children and Family Services Department Of

A caption listing is the listing of a name without an address or telephone number followed by a series of indented listings covering branches or different subdivisions of the named entity. For example, this is a caption listing:

LSUHSC Mid-City Clinic--
1401 N Foster Dr--
Diabetic Foot Clinic
. . . . . . . . . . . . . . . . . . .
Early Intervention Clinic
. . . . . . . . . . . . . . . . . . .
Family Practice Clinic
. . . . . . . . . . . . . . . . . . .
Ophthalmology Clinic
. . . . . . . . . . . . . . . . . . .
    Pediatric/Adolescent Clinic
. . . . . . . . . . . . . . . . . . .
    Wound Care Clinic
. . . . . . . . . . . . . . . . . . .

This is also a caption listing:

  700 Main St
. . . . . . . . . . . . . . . . . . .
  7142 Florida Blvd
. . . . . . . . . . . . . . . . . . .
  7018 Siegen Ln
. . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . .

Most state government agencies are listed under the "Louisiana State Of" caption. (These listings are also published on OTS/NS's web site. Click here.) In some directories these listings are in separate blue page governmental sections.

  • Listings under "Louisiana State Of " appear alphabetically by agency or department.
  • Directory assistance will give the first number listed for an agency unless a specific listing is requested. It is recommended that an information or receptionist number be listed first.

An agency may also have a listing under its own name in the business white pages.

Advertising --While advertising is handled directly by the agency, the TC should notify the OTS/NS Information and Training Section before it is purchased so listings and advertising may be coordinated. Advertising is:

  • Any additional words included with the listing
  • Special print such as bold, color, or large type
  • Lines, boxes, logos, or other graphics
  • Any enhancement to the listing
  • Any information appearing in the yellow pages

Agencies should be aware of statutory restrictions to advertising (R.S. 43:111—Click here)

Printed Public Directories--Local telephone directories are distributed annually to state agencies for the cities in which they are located. If an agency needs additional local directories, they may be requested from the local telephone company at any time. There is no charge for local directories. Usually, if an agency can make a local call to a town included in a particular public telephone company directory, it is considered local. If an agency cannot make a local call to a town included in a particular public telephone directory, it is not considered local. If there is any problem with delivery of local directories, the agency telecommunications coordinator may contact the OTS/NS Information and Training Section for assistance.

Directories for cities outside the agency's local calling area must be ordered directly from the telephone company.

Billing Rates
Directory Listings Monthly Rate
Standard Dial Tone $1.62 per listing
Non-standard Dial Tone Actual cost plus a 2% processing fee
Note: Rates may vary for independent telephone companies
A Support Service fee of 0.5% shall be applied to the monthly cost of this service
Annual Updates--Annual update fees are charged for additions and changes to AT&T directories only. Annual update fees are waived for listings under the "Louisiana State Of" caption.  There is no charge for a listing deletion.
One-time Charge
Caption Listing 
Non-standard Dial Tone $26 per caption
Toll Free $29 per caption
Centrex No charge--included in the cost of this service
Straight-Line Listing 
Non-standard Dial Tone $26 per account or agency location
Toll Free $29
Centrex No charge--included in the cost of this service
Interim Updates--Interim update fees are charged for both AT&T and independent telephone directories. 
One-time Charges
Non-standard Dial Tone Actual cost
Toll Free Actual cost
Centrex $29
Note: Update fees are waived if the listing change or addition is part of a move order or an order to establish new service.
Advertising--The agency will be billed directly by the vendor.
Ordering Additional Telephone Directories
Local directories--No charge
Directories outside the agency's local calling area--The agency will be billed directly by the vendor.

How to Order
Annual Updates of Listings
--OTS/NS updates AT&T and independent telephone company telephone directories annually. ​Publication dates vary. For each directory in which an agency has listings, the agency TC is sent a request for update. Agencies that are not listed will not be notified of annual directory update deadlines. The TC may contact the OTM Information and Training Section to obtain the deadline for a particular directory. Changes received after the response due date will result in at least one service order charge and may not be included in the directory. An unconfirmed listing may be deleted from the directory. The request for update will include instructions and the agency's current listings. The TC should verify that all listings are correct. Any changes needed because of advertising should also be included. The TC should indicate any corrections, additions, or deletions in red on the pages provided. Only working numbers will be published. If the agency is anticipating number changes prior to the publication of the directory, the TC should note the effective date of the change. The listings pages must be signed by the TC and returned to the OTS/NS Information and Training Section. An email from the TC will be accepted. For AT&T directories, each non-Centrex account or agency location with a white page listing change or addition on the annual update will be billed at least one service order charge. There is no charge to delete a listing, to add or change a listing under the "Louisiana State Of" caption,  or for a change of address that was the result of an agency having moved service on an AT&T account.

Interim Changes to Listings--Listing can be changed with directory assistance at any time. The TC should send a written request to the OTS/NS Information and Training Section indicating both the existing listing and the desired change. Requests for new listings should show the listing (agency name, address, and telephone number) exactly as it will appear in the directory. It should also indicate whether the listing is to appear under "Louisiana State Of" or in the business white pages under its own name. The request will not be processed without the TC's signature. An email from the TC will be accepted.

When an agency establishes new service, the one-time cost for setting up a listing is included with the initial order establishing the telephone service. The directory listing request must be submitted by the agency TC in coordination with the request to establish new service.  If an agency moves, the one-time cost of changing address information is included in the charges to move the service. If during the year an agency makes a change to its listing or establishes a new listing for an existing number, the agency is billed at least one service order charge for that change or new listing.

Advertising--The agency TC should contact the business office of the local telephone company.

Printed Public Directories--The local telephone company will coordinate annual distribution of the local telephone directory. The agency may contact the telephone company at any time to order additional directories. Directories for areas outside an agency’s local calling area may also be ordered from the telephone company at any time.
  • AT&T directories—Contact the AT&T Directory Resource Center at or 1-800-682-4000.
  • Independent telephone company directories--Contact the business office of the independent telephone company for more information.

If there is any problem with delivery of local directories, the TC may contact the OTS/NS Information and Training Section. Orders for directories outside an agency’s local calling area must be handled directly by the agency. AT&T and EATEL also publish online versions of their directories. 

Forms--no forms are used for this service

Section Information and Training
Phone 225-342-7723