OTS Careers: Work With Us
Interested in joining the ots team? You could be IT!
The Office of Technology Services is an end-to-end IT shop that supports many sectors within the executive branch of state government, and we are always looking for motivated professionals to help support information technology services across all areas of expertise.
OTS fosters careers in areas such as application development, incident management, systems administration, core infrastructure management, communications services, networking, program management and mass mail/print operations.
Our agency offers many benefits and provides opportunities for its employees; not only do they work in an exciting, innovative field, but they also have plenty of potential for advancement.
Current Job Openings
Click Job Title for details and to apply online.
| Job Title | Closing Date | Additional Information |
|---|---|---|
| IT Statewide Administrator 1 | May 17, 2022 | Performs administrative and management functions for the ARM division: Responsible for organizing and staffing the ARM roles by applicable agency scope; Develops current and long-range strategy, programs, plans and policies for the division; Works with ARMs, OTS executives, OTS Administrators, and OTS verticals to ensure agency technology initiatives are addressed; Responsible for the management of the division’s budget and technology acquirement to standardize and improve ARM effectiveness; Conduct regularly scheduled meetings with direct reports to facilitate a collaborative and engaged team structure that promotes teamwork; Oversees the completion of the technology procurement lifecycle for new and renewed technologies; Directs the ARM review of annual agency technology budget planning; Meets with executive management in the Division of Administration and other statewide leadership roles on agency technology needs; Directs and develops any staffing model changes for aligning ARM division with the greater OTS construct; Enables linking of technology and governance in accordance with OTS policies and procedures; Plans and coordinates all activities and services provided. |
| IT Statewide Analyst 1 | May 17, 2022 | Implements project and portfolio management methodologies for project management, documentation, quality assurance, scope assessment, and risk assessment through the completion of project tasks for moderately complex projects. Project tasks include creation of reports, gathering project documentation, conducting quality assurance tests, and documenting risks, issues, and concerns. |
| IT Statewide Associate Analyst 4 | May 17, 2022 | Continuously improves the project and portfolio management document library and standards by reviewing, updating, and creating documents for project initiation, requirements definition, project plans, training guides, testing plans, scope definition, communication, dashboards, and risk management for routine projects. Establishes user requirements, assists in determining system specifications, and reviews changes to user support materials including specialized user training. |
| IT Statewide Associate Analyst 4 | May 17, 2022 | Continuously improves the project and portfolio management document library and standards by reviewing, updating, and creating documents for project initiation, requirements definition, project plans, training guides, testing plans, scope definition, communication, dashboards, and risk management for routine projects. Establishes user requirements, assists in determining system specifications, and reviews changes to user support materials including specialized user training. |
| IT Statewide InfoSec Analyst 3 (171584, SPA) | May 18, 2022 | Supports information security regulatory compliance for federal tax information, protected health information, personally identifiable information, payment card information, criminal justice information systems, family educational rights and privacy, etc. by performing highly complex tasks in support of statewide information security protocols. |
| IT Statewide InfoSec Analyst 3 (190361, SPA) | May 18, 2022 | Supports information security regulatory compliance for federal tax information, protected health information, personally identifiable information, payment card information, criminal justice information systems, family educational rights and privacy, etc. by performing highly complex tasks in support of statewide information security protocols. |
| IT Statewide Manager 2 (EC) | May 18, 2022 | Responsible for management and oversight of daily operations related to all EUC Hardware assets and lifecycle process. Establishes hardware device standards. Responsible for Inventory and asset contract management related to all EUC hardware assets. This includes management and oversight of inventory levels and orders to keep appropriate standard equipment in stock, ensuring equipment transfers are properly documented in the Asset Management system, monitoring lease and warranty end dates for renewals or replacements, ensuring assets are decommissioned properly, monitoring contracts for service level, ownership and usage compliance. |
| IT Statewide Operator 1-4 | May 26, 2022 | Independently operates printing equipment according to established procedures to produce materials consistent with established standards for printing. Ensures compliance with procedures and standards through continuous quality assurance and reporting. Participates in efforts to improve operational outcomes by identifying and raising to management any deviation in production from established standards. Remains abreast of such standards and procedures. |
| IT Statewide Operator 1-4 | May 26, 2022 | Independently operates printing equipment according to established procedures to produce materials consistent with established standards for printing. Ensures compliance with procedures and standards through continuous quality assurance and reporting. Participates in efforts to improve operational outcomes by identifying and raising to management any deviation in production from established standards. Remains abreast of such standards and procedures. |
| IT Statewide Print Operator Supervisor 1 | May 20, 2022 | Assists agency management in managing and directs a functional area of the print production operation. Determines work assignments, proprieties, and procedures for lower-level staff. Trains new employees. Collaborates with agency management to set and evaluate policies and procedures. Manages the processes and tasks of production functions on all digital printing presses, bindery equipment, and distribution. |
| IT Statewide Systems Technician 1 (LW) | May 21, 2022 | The primary focus of this position will be afterhours monitoring of all OTS network systems and alerts. Regular interaction with other OTS and State Agency personnel, vendors of communications and network management software and hardware and services, and end users will be expected. Advanced working knowledge of router/switch/network security software and hardware, LAN and WAN, network management systems, and the ability to make changes independently is required. The incumbent will be required to work afterhours and may be required to participate in an on-call rotation eligible for on-call pay. |
| IT Statewide Systems Technician 1-4 | May 19, 2022 | Acts as the first point of contact to provide end user support through information updates, creation and tracking of service requests, performing basic or advanced hardware, and software troubleshooting tasks. Performs user and system account management tasks such as; resetting passwords, updating user account information, tracking and updating assigned asset information. Provides feedback to customers concerning basic and advanced technical incidents. Surveys customer technical and business process information gathering and performs analysis to prepare for system implementations or software changes. Technically leads user and system testing of new or changed software and hardware settings and configuration. Performs installation, configuration, break/fix, troubleshooting, repair and decommissioning tasks. Leads and participates in large-scale hardware and software deployment projects at locations within the region or infrequently around the state. |
| IT Statewide Systems Technician 1-4 (AR) | May 26, 2022 | Acts as a System Administrator and Subject Matter Expert to provide remote support to perform advanced problem determination and resolution for issues that cannot be resolved by the Service Desk and must be escalated. Assists in the installation, maintenance, and configuration of hardware, software and applications. Answers user questions about advanced usage of hardware, software and applications. Performs advanced user and system account management tasks. Documents technical procedures and support processes to be followed by the Service Desk staff. Provides knowledge transfer for run books and knowledge databases. Performs root cause analysis of problems. Participates in systems administration of the Service Management, Configuration Management, Antivirus and Threat Management, Network Print, File Director, Appsence, La Meds and other backend systems in use by the End User Computing organization. |
| IT Statewide Systems Technician 1-4 (ZK) | Continuous | Acts as a technical lead for team members and assists with providing basic, advanced and highly complex onsite and remote end user hardware, software and application support for devices including: desktops, laptops, tablets, phones, printers, scanners, audio/video units, fax units and associated peripherals in customer offices. Performs mobile device management enrollment and configuration deployment. Acts as a project consultant for hardware and software deployments and changes to establish requirements, timeline, resources, costs and overall plans. Leads highly complex projects pertaining to end user technologies. Performs local area network troubleshooting with assistance from higher-level engineers for network routers, switches and cabling. Travels throughout the domiciled region as needed or around the state as requested. |
| Project Manager (IT Statewide Program Manager 1, 2, or 3, PMO 184436) | May 26, 2022 | Performs program management duties for highly complex information technology initiatives by applying project management methodology software development, quality assurance, scope assessment, and risk assessment in order to ensure the successful implementation of supported projects. Manages and assigns duties and tasks to the project team and other OTS resources as required by the project work plan. Facilitates project role and project tasks with other OTS verticals. Meets with management at the Department level to coordinate successful project implementation and completion including Undersecretaries, directors, budget, program leaders, and IT leadership. May exercise functional supervision over multi-disciplined project teams; suggests changes to the team structure to better suit individual project needs. |
| Student Worker | May 19, 2022 | An applicant must be enrolled in an accredited college or university in the State, in a sufficient number of courses and classes in such institution to be classified as a full-time regular student under the criteria used by the institution in which they are enrolled. A full-time student retains their status during breaks, which occur in the course of or between session, including summer breaks. Pay will be hourly and based upon the student’s major and classification within their program. Student operators may be scheduled to work 15-25 hours per week, between the hours of 7:30 a.m. and 5:00 p.m. Background check, drug test and verification of enrollment from the educational institution will be required upon hire. |
| Student Worker (LW) | May 22, 2022 | An applicant must be enrolled in an accredited college or university in the State, in a sufficient number of courses and classes in such institution to be classified as a full-time regular student under the criteria used by the institution in which they are enrolled. A full-time student retains their status during breaks, which occur in the course of or between session, including summer breaks. Pay will be hourly and based upon the student’s major and classification within their program. Student operators may be scheduled to work 15-25 hours per week, between the hours of 7:30 a.m. and 5:00 p.m. Background check, drug test and verification of enrollment from the educational institution will be required upon hire. |
