The Office of Technology Services is an end-to-end IT shop that supports many sectors within the executive branch of state government, and we are always looking for motivated professionals to help support information technology services across all areas of expertise.
OTS fosters careers in areas such as application development, incident management, systems administration, core infrastructure management, communications services, networking, program management and mass mail/print operations.
Our agency offers many benefits and provides opportunities for its employees; not only do they work in an exciting, innovative field, but they also have plenty of potential for advancement.
Current Job Openings
Click Job Title for details and to apply online.
|Job Title||Closing Date||Additional Information|
|Business Analyst Manager (IT Statewide Manager 3)||February 02, 2023||This position is within the Office of Technology Services (OTS), Product Delivery and is responsible for managing and directing a team of Business and Technical Analysts who are responsible for leading and performing business and/or technical analysis of highly complex business/technical requirements and processes.|
|IT Statewide Analyst 1/2/3 (AppDM PN# 50659777)||February 03, 2023||The position is responsible for working as a Business Analyst on a Scrum Team working closely with Scrum Team members to ensure the consistent delivery of IT services for the Louisiana Department of Education. Develops user stories and business requirement documents associated with enhancements to highly complex applications including writing test cases, testing new releases and developing automated testing.|
|IT Statewide Applications Developer 1/2/3/4 (APPDM 50385533)||February 16, 2023||Designs, codes, compiles, tests, debugs, modifies and documents new or existing applications using the OTS technology stack to conform to AppDM accepted standards, procedures and guidelines. Meets with users to determine project needs and provide system support. Evaluates user's request for changes to determine specific tasks and effects on existing programs and systems. Writes project, program, and system specifications. Develops software utilities as needed to increase productivity. Responds to computer system emergencies and resolves problems independently or in consultation with other Information Technology applications staff and/or end user personnel. Researches and resolves program, machine, data, or system software problems of a highly technical nature, frequently interacting with other employees, supervisors, or users.|
|IT Statewide Applications Developer 1/2/3/4 (APPDM PN 141729, 2225, 50568974)||February 16, 2023||Assist the lead administrator in managing applications systems such as SystemWare, WebSphere and Novell Access Manager (NAM) for the Department of Education (DOE) and Department of Children and Family Services (DCFS) online systems. Support administrator functions for Document Generation System (DGS) Adobe LiveCycle and JBOSS servers. Support upgrades of system components collaborating with infrastructure resources on the prioritization and sequence.|
|IT Statewide Applications Developer 1/2/3/4 (APPDM PN 50540943)||February 16, 2023|
|IT Statewide Applications Senior Developer 1/2/3||February 02, 2023||Serves as the technical consultant for system development, maintenance, support and the integration with the statewide ERP system components. This includes consulting with business and other technical developers, DOA vendor consultants, end-users, DOTD management, and DOA management to identify and understand business requirements of application, business processes, rules, and related legislative or regulatory requirements; translates business requirements into technical specifications, defines highly complex data elements and database structure and determines security requirements.|
|IT Statewide Applications Senior Developer 1/2/3 (APPDM 50408284)||February 13, 2023||Perform technical consultant functions for multiple, highly complex assigned program areas and applications. Provide systems and technical expertise on project to various management levels involving the development of information technology to support various program sections. Review requests for information services, recommend the most efficient and effective of accomplishment and present findings to various management levels. Provide technical expertise in analyzing, defining, acquiring, and implementing application software packages, office automation software, security and administration programs, and quality assurance reviews. Provide consulting services of effective use of the development methodology for information systems to ensure that the most effective designs are utilized to best support the needs of management. Provide development, maintenance, and troubleshooting of highly complex computer applications systems as required. Provides expert advice, assistance and guidance for development of applications and recommendations for database architecture.|
|IT Statewide Applications Senior Developer 1/2/3 (APPDM PN 137425)||February 09, 2023||This position will be responsible for providing technical support for multiple highly complex systems working in an independent manner that requires a multilayered technical skill set and knowledge base across multiple departmental programs and applications. Support will be provided for assigned data warehouses, ETL processes, and reporting tools. The position will also have primary responsibility for support and maintenance for the iWAY products (Data Migrator, Master Data Center, Data Quality Center, and Service Manager). This position provides specialized technical knowledge to various OTS applications staff, special projects, database administrators, vendors, and end user personnel concerning the iWAY application software tools and databases. Responsibilities also include on-call maintenance support for assigned systems.|
|IT Statewide Associate Analyst 1/2/3/4||February 09, 2023||Serves as an ERP FI business analyst which includes support activities such as: system assurance tasks, answering questions, providing assistance, and making recommendations to solve moderately complex system and user related issues and problems; referring users to other groups as needed for training, system security issues, database assistance, communication problems, etc. Works with OTS and vendor staff concerning application designs, problems, and issues.|
|IT Statewide Associate Engineer 1/2/3/4 (OTS-DCO)||Continuous||Performs, with oversight, basic information technology infrastructure maintenance tasks such as security patching and standard updates. Assists in providing basic help desk support tasks pertaining to data center operations. Assists in provisioning basic services per approved requests. Assists in basic installations and configurations of equipment and supporting software. May assist in after hours emergency maintenance.|
|IT Statewide Systems Technician 1/2/3/4 (EUC- BL)||February 06, 2023||Incumbent of this position is responsible for field office technical support of advanced devices in the assigned region. The hardware to be supported may be specialized or complex and includes various types of network devices, servers, Audio/Video components and associated peripherals in addition to desktop and end user devices. All work tasks are assigned and monitored through the service management ticket system. The incumbent will need to be travel authorized to drive a state and/or personal vehicle to support OTS customer offices throughout the domiciled region and may travel frequently to OTS customer offices around the state to provide technical support services. Duties may be performed in highly complex and secured environments including prisons, mental health institutions and developmental facilities. Acts as the first point of contact to provide end user support through information updates, creation and tracking of service requests, performing basic or advanced hardware, and software troubleshooting tasks. Performs user and system account management tasks such as; resetting passwords, updating user account information, tracking and updating assigned asset information.|
|IT Statewide Systems Technician 1/2/3/4 (EUC-CG)||February 09, 2023||Incumbent of this position is responsible for field office technical support of advanced devices in the assigned region. The hardware to be supported may be specialized or complex and includes various types of network devices, servers, Audio/Video components and associated peripherals in addition to desktop and end user devices. All work tasks are assigned and monitored through the service management ticket system. The incumbent will need to be travel authorized to drive a state and/or personal vehicle to support OTS customer offices throughout the domiciled region and may travel frequently to OTS customer offices around the state to provide technical support services. This position requires occasional to frequent floor to waist lifting, waist to shoulder lifting, and shoulder to overhead lifting of equipment up to 50 pounds. Duties may be performed in highly complex and secured environments including prisons, mental health institutions and developmental facilities.|
|IT Statewide Systems Technician 1-4 (RM)||February 05, 2023||The incumbent of this position serves as a senior technician over multiple, major technical disciplines and is considered an SME of all services provided by OTS/Network Services as well as automated tools to develop and maintain operational and administrative inventories utilized in the ordering, provisioning, trouble resolution, tracking, and billing in the delivery of statewide telecommunications services in all areas of voice and data technology. These responsibilities include but are not limited to analyzing, ordering, and tracking service requests on all lines of service such as Hosted VoIP, Centrex, Local Services Business Lines and Trunks, PRI, ISDN, ACD, Voice Messaging, SIP, LD, Toll Free, Ethernet, Internet, LAN, WAN and other complex lines of network services while delivering excellent customer service. Incumbent may also serve as a backup for the Manager, assigning work assignments, and assists with creating and implementing policy and procedures for staff. Serves as the primary POC for training lower level employees.|
|OTS Statewide Graphics Consultant (DOA/PSS #50665279)||February 08, 2023||Operates advanced design equipment and software to create by hand and in digital arrangement any images and layouts required for conceptualization and publication of a comprehensive range of digital and printed media formats. Collaborates with customers, customer advertising agencies, and relevant contractors to iteratively develop, illustrate, arrange, and ready for production any required component of a digital or printed product or design campaign. Provides expert consultation to customers and contractors on graphic design product lifecycles across printed and digital presentment formats. Both independently and as part of an account team, works to successfully discern, review, draft, analyze, capture, and execute customer design requirements.|
|OTS Student Worker (LM)||February 03, 2023||Student operators assist the citizens of Louisiana as well as state agencies by providing information such as: State of Louisiana government telephone numbers Assistance in identifying the appropriate state agency in regards to their purpose for calling General information on how to obtain telephone numbers for non-state government entities the caller is actually seeking Special event-related telephone numbers set up during times of emergency Contact information for department heads and other state officials Dialing instructions for state employees|
|Project Analyst Manager (IT Statewide Manager 1, PMO 50663170)||February 06, 2023||Maintains appropriate staffing levels through recruiting, hiring, and retaining Project Analysts. Monitors Project Management and Analysis operational performance and implements changes to operations as needed. Oversees and assists in the documentation of project management and analysis practices and procedures. Performs periodic evaluations of all team members. Evaluates and jointly establishes Project Management and Analysis best practices and procedures through collaboration with other Managers within Product Delivery. Conducts regular, recurring meetings with all team members to provide support and guidance.|
|Project Management Manager (IT Statewide Manager 3, PMO 50662819)||February 06, 2023||Performs managerial responsibilities, administrative functions, support and guidance for a subset of IT Statewide Program Managers within the Product Delivery Management unit. Conducts recurring meetings with staff to assess productivity, provide support, and guidance. Conducts expectation meetings with staff and provides timely feedback, both constructive and positive as necessary. Performs and ensures annual performance plannings and evaluations are conducted timely, professionally, and completely. Works with staff to identify strengths, weaknesses, and areas of improvement and growth. Assesses subordinate performance and provides training and guidance as necessary.|
|Senior App Developer (IT STATEWIDE APPLICATIONS SR DEVELOPER 1, 2, or 3)||February 02, 2023||This position is within the Office of Technology Services (OTS), Product Delivery and is responsible for Application Development within the Engineering section within the Product Delivery division. The incumbent is responsible for the development of new and existing applications using tools and processes according to the standards developed by OTS.|
|Student Worker (DOA/OTS/PSS #50399054)||February 03, 2023||This position’s duties include a range of tasks related to computer hardware, programming, and information technology operations. The candidate will have the opportunity to support the operations of our IT centers, including assisting in system disaster recovery and controlling input and output, under the supervision of full-time professional IT staff. The candidate may also have the opportunity to prepare schedules, execute production runs, and audit and validate work product.|