Louisiana Division of Administration

Conferencing: Audio, Video & Web

CONFERENCING: Audio, Video & Web

The Office of Technology Services provides conferencing services for its customers, including audio-only and video- and web-based options. Listed below are available options, usage tips, feature lists, training links and more.

Additional information is provided below. If you need assistance setting up conferencing for your agency or office, please contact:

Special Services

Option 1: Audio-only Conferencing / Trouble-Reporting Information (AT&T)

Video and Web Conferencing (Zoom) Trouble-Reporting Information (AT&T)
Do not contact Zoom directly.

Video, Audio & Web Conferencing

Video, Audio & Web Conferencing

Audio Only Conferencing is a usage-based product billed per minute, per participant. This service can be accessed in multiple ways such as a landline, mobile phone or through voice-over computer.

AT&T Audio Only Conferencing is a standalone, reservation-less, usage-based Host subscription. The service is accessed through a landline or mobile device.

Service features include:

  • Host can dial out to join a participant to a session.
  • Host can perform audio monitoring functions such as mute, unmute, expel.
  • System provides entry and exit announcement options i.e., name record, tones, or silence.
  • Host can lock and unlock the conference to control uninvited guests from joining.
  • Host can obtain a count of participants on the call at any given time.
  • Technical assistance is available in a live call by pressing * 0 on their touchtone keypad.
  • Host can turn on conference continuation without Host participation.
  • Listen only mode allows participant question and answer session.
  • Hosts can enable voting and polling by participant.

This service supports up to 250 participants on a single call. Host are provided with pre-determined dial-in numbers (toll free and 1+10-digit caller paid) and access codes to conduct conference calls anytime and anywhere. Audio Only Conferencing incurs usage-based billing at a cost per minute and per participant, allowing host to pay only when they utilize the service.

AT&T Conferencing with Zoom Named Host License
(Video and Web Conferencing)

AT&T Conferencing with Zoom Named Host License provides customers with an array of collaboration and productivity tools including high definition video, data sharing, and breakout sessions, content sharing, group messaging and presence along with audio, video, and web-conferencing capabilities. Conference calls can be accessed by clicking on a URL shown in the Zoom Named Host meeting invitation to enable Voice-over Computer connection, meeting participants being called by host call-me feature, or by dialing a global conference telephone number provided by AT&T. Users can dial into the conference using a landline, mobile phone or through voice-over computer. With one click, participants can connect anytime/anywhere, no matter their location, using a desktop, laptop, smart phone or tablet device.

AT&T Conferencing with Zoom is cloud-based, and is built upon an open system architecture for ease of use. The software is encrypted, and enables HIPPA compliance. In addition, conferences can be recorded in the cloud, in MP4 format, at no additional cost, for later playback.

Zoom Named Host License (required for all Zoom services): Zoom Named Host is a subscription license, assigned to an individual user, which entitles the user to utilize Zoom Meetings to host audio, web and video conferences. Zoom Named Host subscriptions are available in 300 and 500 participants and are hard capped at their specific capacity. For example, Zoom Meetings 300 is limited to a maximum attendance of 1 Named Host and 299 meeting attendees.

The Zoom Named Host License is paired with the “Flat Rate Unlimited Call-Me” feature, which provides a monthly flat-rate charge. In this option, the platform places the call to the participant. The "Flat Rate Unlimited Call-Me" feature allows the host to limit participation to Call-Me.

If callers dial in via the toll free number, usage is billed per minute, per attendee. The toll free number can be disabled or removed from invites by user license if desired. Participants can then either use the Call Me feature or call the toll number, which bills to the participants (not the host account).

Zoom Bombing

Before scheduling your first meeting, please review important information on securing the meeting, minimizing disruptions, and keeping uninvited guests out (i.e., zoom bombing).

Training

Most Zoom feature questions can be answered on the Zoom support site. Just type in the subject you need help with. The following sites provide helpful training videos:

Zoom Video Webinars

AT&T offers the optional Zoom Video Webinars which allows a Zoom Named Host to broadcast a Zoom meeting with view-only. Webinars licenses start at a capacity of 100 participants and can scale up to 10,000 participants. A host or a panelist can share their screen, video and audio in a webinar, and attendees can use the chat or question and answer options to interact with a host and panelists. Contact solacollab@list.att.com for more information.

Zoom Rooms

AT&T offers the optional Zoom Rooms which is a software-based room system that provides an integrated experience for audio conferencing, wireless screen sharing and video conferencing. Zoom Rooms supports screen sharing with WIFI, Airplay or a wired HDMI connection. Zoom Rooms can be used for room-only attendees or remote attendees joining from another room, from their desktop, or from their mobile device. Zoom Rooms manages and monitors each participants’ connectivity and dynamically manages video resolution based upon available bandwidth, with audio given first priority. Each room requires, at minimum, a Mac or Windows computer that runs the Zoom Rooms software, and an iPad, Android or Windows 10 tablet that runs the Zoom Rooms app. Additional equipment can include TV displays, speakers, cameras, microphones, and an iPad that runs the Zoom Rooms Scheduling Display Contact solacollab@list.att.com for more information.


Zoom Room Cloud Connector

AT&T offers the optional Zoom Room Cloud Connector, which can extend traditional H.323/SIP room systems to the cloud allowing connectivity with desktop, tablet, and mobile devices. The service interoperates with many legacy endpoints including Polycom, Cisco, Lifesize, Huawei and others. The service supports H.264, H.239, H.235, and G.722 protocols. Customers may connect multiple H.323/SIP endpoints or Multi Conferencing Unit (MCU) bridges. Multi-screen support is also available for content and video streams, as well as active speaker or gallery video layouts. Contact solacollab@list.att.com for more information.

Additional Services

This contract offers additional services such as Telemedicine, Managed Meeting Rooms, Managed Video Endpoints, Video Equipment, etc. Contact solacollab@list.att.com for more information.

International Calling

International calling is available.

All accounts will receive monthly billing directly from AT&T.

Option 1-Audio Only Conferencing

$0.019 per minute and per participant for domestic calling.

Option 2-AT&T Conferencing with Zoom (Video and Web Conferencing)

Zoom Named Host – Per Subscription License (required):

  • Capacity up to 300 participants - $9.63 per month/per subscription.
  • Capacity up to 500 participants - $77.00 per month/per subscription.

Zoom Named Host Audio Options – Per Subscription License (required)

  • Flat-Rate Unlimited Call-Me Service: $6.60 per Zoom Named Host license, per month.

Note: Monthly charges will reflect the Named Host per Subscription License plus the Named Host Audio, at a minimum.

Zoom Usage-Based Charges When Applicable (incurred from participant dial-in)

  • Usage-Based: $0.019 per minute and per participant for domestic calling.

Advanced Zoom Features

All advanced Zoom features require a statement of work via the AT&T account executive (contact solacollab@list.att.com)

Zoom Webinars – Subscription-Based Pricing

  • Capacity up to 100 participants: $18.70 per month/per subscription.
  • Capacity up to 500 participants: $55 per month/per subscription.
  • Capacity up to 1,000 participants: $110 per month/per subscription.
  • Capacity up to 3,000 participants: $330 per month/per subscription.
  • Capacity up to 5,000 participants: $825 per month/per subscription.
  • Capacity up to 10,000 participants: $2,200 per month/per subscription.

Zoom Room License
$22 per month per customer account.

Zoom Room Cloud Connector
$9.63 per month per customer account.

Additional Services

For more information about services such as Telemedicine, Managed Meeting Rooms, Managed Video Endpoints, Video Equipment, etc., email solacollab@list.att.com.

International Calling

International calling is available. Rates vary by country. For specific contract rates by country, refer to the vendor's international call price list: AT&T International Pricing

NOTE: DO NOT CONTACT ZOOM DIRECTLY.

This contract does not support orders placed directly through Zoom. In addition, any agency contacting Zoom directly will not be able to receive support or assistance from AT&T with user or account issues, even if the agency already has an existing AT&T Conferencing with Zoom account. Agency staff must follow this process in order to purchase these services and features.

How to Order Option 1—Audio Only Conferencing

Audio Only accounts: For new accounts complete the AT&T Conferencing Audio Only Agency New Account Billing Form NS-101. To add licenses to an existing AT&T Conferencing Audio Only account, complete the AT&T Conferencing with Zoom Bulk Registration Form NS-102. Be sure to complete the entire form to avoid any account or billing issues.

NOTE: DO NOT CONTACT ZOOM DIRECTLY.

This contract does not support orders placed directly through Zoom. In addition, any agency contacting Zoom directly will not be able to receive support or assistance from AT&T with user or account issues, even if the agency already has an existing AT&T Conferencing with Zoom account. Agency staff must follow this process in order to purchase these services and features.

How to Order Option 2 — AT&T with Zoom Named Host License
(Video and Web Conferencing)

For new account setup (an agency with no existing Zoom licenses): Complete and submit the AT&T Conferencing with Zoom New Account Billing Form NS-103 and the AT&T Conferencing with Zoom Bulk Registration Form NS-104. All the mandatory fields, which are highlighted in yellow, must be completed in order to add licenses. AT&T will provide an Account ID for all new accounts.

For existing accounts: To add licenses to an existing AT&T Conferencing with Zoom account, complete and submit the AT&T Conferencing with Zoom Bulk Registration Form NS-104. Agencies with an existing Account ID must fill out all the mandatory fields, which are highlighted in yellow, to add additional “AT&T Conferencing with Zoom” licenses to their account. The agency’s existing “Customer Name” and “Account ID” information is shown on the AT&T invoices the agency receives each month for this line of service. An Account ID example is 56142826xxxx1.

For disconnects to any existing account: AT&T Conferencing accounts cannot be reassigned to a different user, so this would require a disconnect of a current license by completing an AT&T Conferencing Disconnect Form NS-105 form. Should you require a replacement Zoom license, complete and submit the AT&T Conferencing with Zoom Bulk Request Form NS-104.

Advanced Zoom Features and Additional Services: Contact solacollab@list.att.com for a statement of work.

All orders are placed directly to AT&T by using solacollab@list.att.com. Allow 24-48 hours after submitting the request for a return contact to discuss the agency's individual needs and to present a solution. OTS recommends staff consult with the agency Telecommunications Coordinator before ordering services.

OTS has contracts for both Polycom and CISCO (previously Tandberg) video conferencing equipment. These contracts can be used by agencies for the purchase of:

  • video equipment
  • ancillary equipment and components
  • software
  • maintenance
  • installation

The Polycom contract is contract number 4400010241 with Solutionz, Inc. Polycom contract number 400003949 with Audio Visual Innovations, Inc. expired April 17, 2017. Tandberq equipment previously procured from Tandberg contract 4400002601, which expired August 15, 2016, can be procured from Cisco Network Service Equipment contract 4400003810.

Contact vendors directly for details concerning these contracts. For general questions or to obtain a copy of the contract, contact the Office of State Procurement directly or visit their website.

Billing Rates

The agency will be billed directly by the contractor. Prices are based on percentage discounts. Refer to contracts 4400010241 and 4400003810 for details. (Information about telecommunications contracts is available on the Office of State Procurement website.)

How to Order

Agencies interested in procuring video equipment, software and related items will place orders directly with the contractor.

Contacts

OTS Section Messaging Services

  • 225.342.7774​

Office of State Procurement

  • 225.342.8010

Contractor