The Internet line of service allows an agency to purchase the amount of internet bandwidth needed to support their users. Agencies must subscribe to Consolidated Network Access service to obtain OTS internet service.
OTS currently maintains two connections from the state network to the internet from two different backbone locations in Baton Rouge. The physical capacity of the connections is 4 Gbps combined. The dual connections provide redundancy across diverse physical paths for customer Internet traffic.
Additional information is provided below. If you need assistance with this service, please contact:
Order Inquiries / Customer Service
General Inquiries / LaNet
Internet services may be requested by:
- Any agency or department of the State of Louisiana
- Any political subdivision of the State of Louisiana, including city and parish government
- Private and public educational institutions within the state of Louisiana from kindergarten through university level
- Other qualifying institutions as described in the Administrative Rules and Regulations, Title 4, Part IX Telecommunications
Customers of the Internet service are expected to abide by rules of engagement outlined in the Office of Technology Services Information Security Policy.
OTS has the authority to issue domain names in the "la.gov" or "louisiana.gov" domain space, if needed. OTS can also run secondary Domain Name Services for your organization as a backup for the primary server, and there is no charge for this service. For additional information, refer to Domain Name Services or contact OTS Directory Services at email@example.com.
Subscribers are encouraged to use private network addresses on their local networks due to the scarcity of Internet Protocol version 4 network addresses which requires the use of a firewall or other translation mechanism to translate the private addresses to public addresses for traffic bound for the Internet. OTS can provide a limited number of public IP class C addresses to subscribers upon request. There is no charge for IP addresses; however, OTS does require detailed information regarding how a subscriber intends to use the addresses. When a subscriber cancels Internet Service, they will be required to relinquish those IP addresses within 30 days of cancellation. See Acquiring IP Addresses Guidance for additional information.
The OTS Internet Service is designed to be a connectivity service, and does not include services like email, agency-specific DNS, or web services. Subscribers may purchase these services from OTS separately; or, if not included in the statewide IT consolidation, may set up their own services or contract with a commercial provider.
Although OTS network services are designed to operate 24 hours a day, 365 days a year, at times it is necessary to perform maintenance on network components in order to maintain quality service. OTS strives to perform this maintenance with the least impact on its customers as outlined in the network maintenance schedule. If you should experience trouble with your network services outside the scheduled maintenance window, please contact our OTS at 225.342.7777 or review detailed trouble reporting guidance.
Subscribers pay a monthly Internet service fee based on the speed of their connection. Subscribers will be billed by OTS through the standard billing arrangements for this service, and billing will begin for the first month after the connection is established. For agencies outside the Baton Rouge LATA (225 area code), MPLS Intrastate Transport charges will also apply, such that the total monthly cost of Internet service will be Consolidated Network Access charges plus MIT charges plus Internet charges at the selected service rates. A support service fee of 0.5% shall be applied to the monthly cost of these services.
|Description||Monthly Rate Per MB|
|Up to 19 Mbps||$35|
|20 Mbps to 49 Mbps||$31|
|50 Mbps to 99 Mbps||$27|
|100 Mbps to 149 Mbps||$23|
|150 Mbps to 249 Mbps||$19|
|250 Mbps to 499 Mbps||$16|
|500 Mbps to 749 Mbps||$13|
|750 Mbps to 999 Mbps||$10|
|1000 Mbps +||8|
To subscribe to Internet services:
- Review the complete description of the Internet service including all applicable terms and conditions as outlined in the service request form. Decide what configuration of services best meets your organization's needs.
- Complete the Enhanced Network Services Access Request (NS-43). Send the form to OTS.
- By submitting this request, the subscriber acknowledges having read, understood, and agreed to all the terms and conditions outlined in the Enhanced Network Services Access Request.