Any written complaints from residents can be directed to the Office of Community Development – Disaster Recovery Unit (OCD-DRU) either via email at ocd@la.gov or postal mail at:
Office of Community Development – Disaster Recovery Unit
P.O. Box 94095 Baton Rouge, LA 70804-9095
ATTN: Executive Director
OCD-DRU will provide a timely, substantive written response to the complainant within fifteen (15) working days of the receipt of the complaint, where practicable. Additionally, OCD-DRU requires that its subrecipients follow a Citizen Complaint procedure that is reflective of the goals of the Citizen Participation Plan. Recommendations and guidelines for the subrecipient design and implementation of that procedure are outlined in Section 2 of the OCD-DRU CDBG-DR Grantee Administrative Manual. Any citizen complaints received by subrecipients will be logged and maintained locally, so that they can easily be made available for review by OCD-DRU at any time. Finally, it is also an OCD-DRU requirement that the complainant be made aware by the subrecipient that if he or she is not satisfied with the response from the subrecipient, a written complaint may be filed with OCD-DRU directly. Any questions—from either residents or subrecipients—regarding anything covered in the OCD-DRU CDBG-DR Grantee Administrative Manual can be directed to AdminManualQuestions@la.gov.
