​Baton Rouge:
LaSalle Building
617 N. Thi​rd Street
6th Floor
Baton Rouge, LA 70​802

or

P.O. Box 94095
Baton Rouge, LA 70804-9095

Tel: 225.219.9600
Fax: 225.219.9605

New Orleans:
Benson Towers
1450 Poydras
Suite 1441
New Orleans, LA 70112

Tel: 504.556.9793
Fax: 504.556.9796

Any written complaints from citizens can be directed to the Office of Community Development – Disaster Recovery Unit (OCD-DRU) either via email at ocd@la.gov or postal mail at:

Office of Community Development – Disaster Recovery Unit

P.O. Box 94095 Baton Rouge, LA 70804-9095

ATTN: Executive Director

OCD-DRU will provide a timely, substantive written response to the complainant within fifteen (15) working days of the receipt of the complaint, where practicable. Additionally, OCD-DRU requires that its subrecipients follow a Citizen Complaint procedure that is reflective of the goals of the Citizen Participation Plan. Recommendations and guidelines for the subrecipient design and implementation of that procedure are outlined in Section 2 of the OCD-DRU CDBG-DR Grantee Administrative Manual. Any citizen complaints received by subrecipients will be logged and maintained locally, so that they can easily be made available for review by OCD-DRU at any time. Finally, it is also an OCD-DRU requirement that the complainant be made aware by the subrecipient that if he or she is not satisfied with the response from the subrecipient, a written complaint may be filed with OCD-DRU directly. Any questions—from either citizens or subrecipients—regarding anything covered in the OCD-DRU CDBG-DR Grantee Administrative Manual can be directed to AdminManualQuestions@la.gov.