Policies & Forms

Information Security Policy (V.1.0.3) plus the following additional appendices:

• Chain of Custody
• Change Management Policy
• Criminal History Review - Applicant Privacy Rights
• End User Agreement
• Exception Request Form
• Incident Response Policy and Procedure
• Risk Acceptance Form
• Third Party Information Security Questionnaire
• Data Sanitization Policy and Procedures

The following materials and forms apply to employees of the Office of Technology Services.

• Emergency Preparedness
  • Exemption Request Form
  • Exemption Request Form - Medical Supplement​
• Miscellaneous Expense Reimbursement
  • Miscellaneous Expense Reimbursement Form
• Movable Property Tagging
• On-Call Pay
• Premium Pay for OTS Jobs Domiciled at Louisiana State Penitentiary
• Receipt of Cash and Cash Equivalents
• Records Management and Retention
  • Records Retention Schedule
  • Request for Authority to Dispose of Records
  • Records Disposal Procedure
• Shift Differential Pay
• Student Pay Exception
  • Student Technical Position Description Form
• Travel
  • Travel Procedures
  • Travel Authorization Form
  • Travel Authorization Instructions
  • Hotel Tax Exemption Form
  • Ethics Sponsored Travel Disclosure Form
  • In-State Routine Field Travel Checklist
  • Out-of-State Travel Reminders
  • Sponsored Travel Reminders
  • In-State Travel Reminders

• General
  • OTS-11: Telecommunications Coordinator Appointment/Update Form (Rev. 01/2024)
  • OTS-15: Trouble Reporting Information Form (Rev. 01/2024)
  • OTS-16: Network Services/Telecommunications Project Request Form
    • Consolidated IT Agencies: Customer Self-Service Ticketing System: Instructions for Project Requests (Rev. 11/2024)
    • Non-Consolidated IT Agencies: OTS-16: Project Request Form (PDF)(Rev. 02/2025)
    • Form Instructions (Rev. 02/2025)
    • Network Services/Telecommunications Project Planning Checklist
  • OTS-26: Self-Service Portal Security Access Form (Rev. 02/2025)
  • OTS/S-1: Communications Service Request (Rev. 02/2025)
• Conferencing 
  • OTS-103 Lumen Conferencing with Zoom New Agency Account Billing Form (Rev. 06/2024)
  • OTS-104 Lumen Conferencing with Zoom Bulk Registration Form (Rev. 06/2024)
• Network Data Services
  • OTS Direct Internet Quote Request
  • OTS Ethernet Quote Request
  • OTS-16: Network Services/Telecommunications Project Request Form
    • Consolidated IT Agencies: Customer Self-Service Ticketing System: Instructions for Project Requests (Rev. 10/2024)
    • Non-Consolidated IT Agencies: OTS-16: Project Request Form (PDF)(Rev. 02/2025)
    • Form Instructions (Rev. 02/2025)
    • Network Services/Telecommunications Project Planning Checklist
  • OTS-30: LSI Security Change Request Form (Rev. 01/2024)
  • OTS-39: Domain Name Service Request Form (Rev. 01/2024)
  • OTS/S-1: Communications Service Request (Rev. 02/2025)
• Voice Services
  • OTS-7: General Voice Messaging Order Form (Rev. 01/2024)
  • OTS-16: Network Services/Telecommunications Project Request Form
    • Consolidated IT Agencies: Customer Self-Service Ticketing System: Instructions for Project Requests (Rev. 10/2024)
    • Non-Consolidated IT Agencies: OTS-16: Project Request Form (PDF)(Rev. 02/2025)
    • Form Instructions (Rev. 02/2025)
    • Network Services/Telecommunications Project Planning Checklist
  • OTS-32: Toll-Free Service Order Form (Rev. 01/2024)
  • OTS-60: Hosted Voice Service New Service Order Form (Rev. 10/2024)
  • OTS-65: Hosted Voice Service Move/Change/Disconnect Order Form (Rev. 10/2024)
  • OTS/S-1: Communications Service Request (Rev. 02/2025)
  • OTS/S-2: Centrex Service Order Form (Rev. 01/2024)
• Wire and Cable
  • OTS-50: Capitol Park Fiber Request (Rev. 01/2024)
  • OTS/S-1: Communications Service Request (Rev. 02/2025)