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End User Computing

The Office of Technology Services End User Computing (EUC) organization functions as the statewide single point of contact for end user support for all incidents, issues and requests. This support service includes multiple components of remote and onsite based Service Desk and Device Management operations. Access to EUC services are provided to end users through the self-service web portal, email and phone systems. These channels provide the ability to quickly and easily open a support ticket. OTS technicians provide support for all state issued and approved user hardware and software including desktop computers, laptops, other mobile devices, network printers and multi-function devices.

Availability: Core business hours: Monday - Friday, 7:00am to 4:30pm 

End User Support

Device Hardware and Software Support

Network Printing and Multi-Function Device Installation

Equipment Moves

Conference Room/Training Lab Setup and Support

EUC Rates and Hardware Standards

User Guides

Duo End User Instructions

Ivanti Self Service