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End User Computing

End User Computing (EUC) functions as the statewide first point of contact to provide support services for all technology related incidents, issues and requests. These support services include multiple components of remote and onsite based device management and support operations statewide. Our EUC technical teams will either resolve your issue or will troubleshoot and evaluate the issue to gather the necessary information and escalate it to other OTS or third party teams for resolution. All incidents and requests are logged in the OTS Ivanti service management ticket system for effective tracking, routing and reporting.

GENERAL EUC SERVICES INFORMATION
Core Business Hours Monday - Friday, 6:00am to 6:00pm
After Hours 24x7 Support Service Desk phone support is available 24x7, including holidays, to resolve or route incidents and escalate reports of high priority and major issues to technical support teams and on-call staff
Contact MethodsCustomer Service Ticket Portal: https://otssupport.la.gov

Local Phone Number:       225-219-6900

Toll Free Phone Number:  844-219-6900

EUC Catalog of Services

Printer Product Catalog

User and Device Support Service Description

Device as a Service (DaaS) Description

Network Attached Printer Support Service Description


User Guides

Duo End User Instructions

Customer Service Ticket Portal