End User Computing (EUC) functions as the statewide first point of contact to provide support services for all technology related incidents, issues and requests. These support services include multiple components of remote and onsite based device management and support operations statewide. Our EUC technical teams will either resolve your issue or will troubleshoot and evaluate the issue to gather the necessary information and escalate it to other OTS or third party teams for resolution. All incidents and requests are logged in the OTS Ivanti service management ticket system for effective tracking, routing and reporting.
GENERAL EUC SERVICES INFORMATION
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Core Business Hours |
Monday - Friday, 6:00am to 6:00pm |
| After Hours 24x7 Support |
Service Desk phone support is available 24x7, including holidays, to resolve or route incidents and escalate reports of high priority and major issues to technical support teams and on-call staff |
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Contact Methods | Customer Service Ticket Portal: https://otssupport.la.gov
Local Phone Number:
225-219-6900
Toll Free Phone Number:
844-219-6900 |
EUC Catalog of Services
Printer Product Catalog
User and Device Support Service Description
Device as a Service (DaaS) Description
Network Attached Printer Support Service Description
User Guides
Duo End User Instructions
Customer Service Ticket Portal
